RT- Request Tracker ticketing system
RT: Request Tracker an leading open-source issue-tracking system. We've designed RT to make it easy for your organization to track any sort of "task". Thousands of organizations - from Fortune 50 corporations to the smallest nonprofit - use RT to manage a wide range of business processes. Frequent uses include the tracking of software defects, customer service inquiries, internal workflow, project management, network operations and even youth counselling. RT is powerful, flexible and built from the ground up to adapt to your organization and needs. While RT is available at no cost as open-source software, we provide a full range of support, training and development services.
RT for Incident Response helps your CERT or CSIRT team to efficiently track computer security incidents big and small. Collaborating with staff from top Incident Response teams, we've built a tool designed to help you manage your entire incident handling workflow. RTIR builds on RT to track Incident Reports, Incidents which tie together those reports and your Investigations into root causes and ideal remediations. RTIR extends RT with custom data extraction, reporting and workflow tools as well as a user experience centered around the Incident handling process. Best Practical offers a full suite of customization, training, deployment and suw
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