advertise
advertise

Hesk Support Tickets


 

Hesk Support Tickets

 

PRICE: FREE

DEMO / DOWNLOAD

Install HESK for your Web site, so your customers can quickly and easily submit support tickets. This will also let your staff benefit from an easy-to-use Web interface to help you better manage customer support requests.

Customer Interface:

  • Submit new tickets
  • Attach files
  • Obtain detailed information from customers with custom fields
  • SPAM prevention
  • Suggest related knowledgebase articles before final ticket submission
  • View existing ticket statuses
  • E-mail notifications of staff replies
  • Browse knowledgebase
  • ... And more!

 

Knowledgebase:

  • Unlimited knowledgebase articles
  • Unlimited categories and subcategories
  • Quick and Easy search capabilities
  • Post attachments to articles
  • Count article views
  • List newest and most popular articles
  • Rate articles
  • ... And more!

 

Administrator interface:

  • Unlimited administrators and staff accounts
  • Restricted access to some functionalities for certain staff
  • Powerful ticket search ability
  • Manage knowledgebase categories and articles
  • Manage staff accounts
  • Manage canned responses
  • Customize help desk settings
  • Modify your profiles and signatures
  • Autoclose tickets after X days
  • E-mail notifications of new tickets and replies
  • Customers can easily rate staff replies
  • Easy translation into any language
  • ... And more!

 


Tags: Support Tickets script, open source


Comments(0)
 (Votes #: 0)
   
 
  Add comment and reviews:  
 
   
   
   
     

User Panel
Advertise HereAdvertise HereAdvertise HereAdvertise Here
Clonestop.com Load time is...

Excellent
Good
OK ... but ...
Slow
OMFG

«    March 2010    »
MoTuWeThFrSaSu
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
 
Advertise