PRICE: FREE

DEMO / DOWNLOAD

Install HESK for your Web site, so your customers can quickly and easily submit support tickets. This will also let your staff benefit from an easy-to-use Web interface to help you better manage customer support requests.

Customer Interface:

• Submit new tickets
• Attach files
• Obtain detailed information from customers with custom fields
• SPAM prevention
• Suggest related knowledgebase articles before final ticket submission
• View existing ticket statuses
• E-mail notifications of staff replies
• Browse knowledgebase
• ... And more!

Knowledgebase:

• Unlimited knowledgebase articles
• Unlimited categories and subcategories
• Quick and Easy search capabilities
• Post attachments to articles
• Count article views
• List newest and most popular articles
• Rate articles
• ... And more!

Administrator interface:

• Unlimited administrators and staff accounts
• Restricted access to some functionalities for certain staff
• Powerful ticket search ability
• Manage knowledgebase categories and articles
• Manage staff accounts
• Manage canned responses
• Customize help desk settings
• Modify your profiles and signatures
• Autoclose tickets after X days
• E-mail notifications of new tickets and replies
• Customers can easily rate staff replies
• Easy translation into any language
• ... And more!