eTicket - Support Ticket System

Main Features:

• Supports aliases/piping with perl gateway
• Supports POP3 login with optional crontab.
• Uses Perl gateway, PHP backend, and MySQL database
• Handles unlimited emails
• Admin/Supporter/User panels
• Email Intervals to prevent autoresponder loops
• Max Allowed to limit maximum tickets user can have opened
• Filters to remove messages in replies
• Accept attachments and limit size

User Features:

• Login with email and any ticket assigned to you
• View all tickets sent from that email

Admin/Staff Features

Administration Features:

• Completely delete tickets from database
• Create categories (departments)
• Create Represenatives (Supporters)
• Define groups
• Edit or disable response messages
• Email alerts compatible with pagers
• and much more...

Staff Features:

• View only tickets in departments you have access to
• Can not delete tickets

Latest Features

New Features include:

• Easy to upgrade/install
• Easy to style using themes
• RSS feeds for clients
• Captcha on web forms to reduce spam
• Configurable Spam Assassin mod for automail.pl
• Better language support with changable language file
• Predefined/canned answer resposes
• Better search functionality
• Ability to assign representatives to tickets
• Built in flash based mp3 player